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PAYMENT
We
accept direct credit card payments (VS, MC or Discover) via telephone
or fax. We also accept money orders, cashier checks and personal checks. Items paid by personal checks will
be held until personal
check clears (usually 7-10 days, longer for international checks). American Express card payments are only
accepted through PayPal, please e-mail for our Paypal information.
Each of our items has an 'Order / Inquire' button under it, this button
will take you to a secure page where credit card information can be
entered. If you prefer, credit card information can also be faxed to us
at 815-301-3206.
Clients outside the US may make payments with personal checks, bank
checks or credit cards; please check with us for conditions of
acceptance for differing countries. Checks may take longer to clear, please
contact us to make payment arrangements.
Payment must be received within 10 days of ordering, unless prior
arrangements are made.
Buyer is responsible for a $25 fee charged by our bank for any returned
checks.
LAYAWAY
We do offer a layaway plan upon request for items over $100. Payment
terms are 3 monthly payments with a 1/3 deposit. Payments are due on the
first business day of each month and will be considered late after the
5th day of the month. Unless prior arrangements are made, missed or late
payments may cause the item to be returned to inventory. Refunds of
prior payment amounts will be allowed as in store credits less
an amount equal to 10% of the sales price to cover processing fees.
Please contact us with any special needs or problems and we will work
with you to find a satisfactory solution.
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RETURN POLICY
We
want you to be satisfied with your purchase! All items may be returned
for a refund or credit of your purchase price within 14 days from
delivery (auctions within 7 days). We strive to give full and accurate
descriptions of all items; however, if through our omission or error in
descriptions or pictures you are not satisfied, a full refund of the
purchase price will be given. If you are dissatisfied for some other
reason, a restocking fee of 8% may be deducted to cover
associated costs.* A return authorization number must be issued by us
prior to the return of an item, and the items must be received by us in
the same condition as when they were shipped out by us (except in
the case of damage incurred during shipping). Instructions for the
return of an item will be issued when we are contacted to arrange the
return.
Please read the descriptions and review pictures
carefully before ordering. We can be reached via e-mail with any
questions and will answer in a timely manner. Item descriptions attempt
to accurately describe any faults or damage, but all old items may show
wear appropriate to age. These are NOT considered faults. We always try
to capture any faults in our photographs.
*Except in the case of our error, shipping charges are not refundable.
SHIPPING
We
maintain inventory in both the USA and in France. Shipping
will be provided through the Postal Service or DHL, unless other
arrangements are made. Insurance is usually optional except in the case
of more expensive items, when it may be required. If damage occurs
during shipping, please contact us immediately and do NOT refuse the
shipment. We will provide information and assist with filing a claim for
reimbursement with the proper insurance authorities. Larger items
shipped from Europe may be sent via ocean freight. We do offer storage
of our items if a client prefers to wait for a grouped shipment.
We pack our items securely and crate if necessary. Double boxing for
fragile items is our standard practice. We take pride in using recycled
materials as much as possible. Please ask if you have special
requirements for packaging.
WHOLESALE
ACCOUNTS Please visit our Wholesale
information page to view conditions on opening a wholesale account
with us.
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